Paccar manufacturers heavy trucks — tractor-trailers, dump trucks, buses, etc. Headquartered just outside Seattle, they have factories and subsidiaries throughout the world. Among their brands are the Kenworth, Peterbilt, DAF and Foden.
Loudthink® personnel developed a system for optimizing repair methods and calculating associated costs at the DAF headquarters in Eindhoven, The Netherlands. With a system that determined the required tasks and their optimal order, DAF could:
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More effectively control and forecast warranty costs | |
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Avoid fraud by limiting payment to the minimum cost — even for multiple, simultaneous repairs | |
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Sell the system to dealers for training and as a resource for mechanics |
At Paccar headquarters, the team was charged with implementing an ERP and a CRM system. The ERP system focused on internal order fulfillment processes, while the CRM project implemented a product configurator for dealers. Together the projects realized return-on-investment by:
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Reducing production supply inventory | |
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Accelerating sales by eliminating engineering review needed to guarantee manufacturing feasibility | |
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Reducing engineering per product by avoiding redundant and extraneous designs | |
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Facilitating hand-offs from sales to manufacturing to invoicing |